Cancellation Policy for Japan Outdoor Institute

Effective Date: [September 01st, 2024]

At Japan Outdoor Institute, we value your commitment to our services and rental items. We understand that sometimes, unforeseen circumstances may require you to cancel your booking. To ensure transparency and fairness, we have established the following cancellation policy:

Cancellation Schedule:

1. Cancel within 4 weeks or more: If you cancel your booking four (4) weeks or more in advance, you will receive a 75% refund of the total booking cost.

2. Cancel within 2-4 weeks: If you cancel your booking between two (2) and four (4) weeks before the scheduled date, you will receive a 50% refund of the total booking cost.

3. Cancel within 2 weeks: If you cancel your booking within two (2) weeks of the scheduled date, you will receive a 25% refund of the total booking cost.

4. Cancel within 1 week: If you cancel your booking within one (one) week of the scheduled date or fail to show up, no refund will be provided.

Retention of Costs for Future Courses:

We understand that situations may arise where you are unable to utilize our services or rental items as initially planned. In such cases, all retained costs from canceled bookings (outside of rental equipment costs) can be applied as a credit toward future courses or services offered by Japan Outdoor Institute. This credit will remain valid for a period of one year from the date of cancellation. Please note credit can not be passed on to another individual.

Cancellation Process:

To initiate the cancellation process, please contact our customer support team as soon as possible via email or phone using the contact details provided on our website. Be sure to provide your booking details for prompt assistance.

Refund Processing:

Refunds, as applicable per the cancellation schedule, will be processed within 20 business days from the date of cancellation. The refund will be issued to the original payment method used for the booking. Refunds will be less the transaction fee, roughly 3.6 – 4 %

Exceptions:

Please note that this cancellation policy applies to standard bookings. In some cases, specific programs, courses, or rentals may have separate cancellation policies outlined during the booking process. If so, those policies will prevail for the respective bookings.

We understand that circumstances can change, and we aim to be flexible and accommodating while ensuring the sustainability of our services. If you have any questions or need further clarification regarding our cancellation policy, please do not hesitate to contact us.

Thank you for choosing Japan Outdoor Institute. We look forward to serving you and providing memorable outdoor experiences.

CASI Course Refund & Transfer Policy (JOI)

(Effective Date November 15th 2025)

All refund and transfer requests must be made in writing via email.
Include your full name, CASI member number, and the course date(s) and location(s).
Please allow up to 3 business days for processing.

Cancellation & Transfer Fees

(Applies to both cancellations and transfers)

** Transfer fees normally apply, but JOI may allow a free transfer if timing and course numbers make it possible **

  • More than 7 weeks (50+ days) before course start:
    • No fee

  • 5–7 weeks (35–49 days) before course start:
    • 30% of the course fee

  • 3–5 weeks (21–34 days) before course start:
    • 60% of the course fee

  • Within 3 weeks (0–20 days) of course start, or no-show:
    • 100% of the course fee
    • No transfers permitted 

Important Notes (Refunds & Transfers)

  • Transfers are only allowed for the same program, within the same season.
    If a transfer is not possible, the cancellation policy applies automatically.

  • Medical-related requests may be considered case-by-case, and require valid supporting documentation.

  • JOI may cancel or reschedule programs without notice.
    In such cases, course fees will be refunded in full.
    JOI and CASI-ACMS are not responsible for travel, accommodation, or other personal expenses.

  • CASI membership dues are non-refundable.

  • Refunds (where applicable) will be issued minus the payment processing fee (approx. 4%).

Membership Requirements & Eligibility

  • CASI membership must be current for all courses above Level 1, including re-tests.

  • JOI cannot process your registration if your membership fees are not paid.

  • If you register for a course without valid membership, you are not eligible for a refund.

  • If membership is unpaid and you arrive at the course, you will not be allowed to participate, and no refund will be issued.