Cancellation Policy for Japan Outdoor Institute

Effective Date: [September 01st, 2023]

At Japan Outdoor Institute, we value your commitment to our services and rental items. We understand that sometimes, unforeseen circumstances may require you to cancel your booking. To ensure transparency and fairness, we have established the following cancellation policy:

Cancellation Schedule:

1. Cancel within 2-4 weeks or more: If you cancel your booking two (2) weeks or more in advance, you will receive a 75% refund of the total booking cost.

2. Cancel within 1-2 weeks: If you cancel your booking between one (1) and two (2) weeks before the scheduled date, you will receive a 50% refund of the total booking cost.

3. Cancel within 1 week: If you cancel your booking within one (1) week of the scheduled date, you will receive a 25% refund of the total booking cost.

4. Cancel within 48 hours: If you cancel your booking within 48 hours of the scheduled date or fail to show up, no refund will be provided.

Retention of Costs for Future Courses:

We understand that situations may arise where you are unable to utilize our services or rental items as initially planned. In such cases, all retained costs from canceled bookings (outside of rental equipment costs) can be applied as a credit toward future courses or services offered by Japan Outdoor Institute. This credit will remain valid for a period of one year from the date of cancellation. Please note credit can not be passed on to another individual.

Cancellation Process:

To initiate the cancellation process, please contact our customer support team as soon as possible via email or phone using the contact details provided on our website. Be sure to provide your booking details for prompt assistance.

Refund Processing:

Refunds, as applicable per the cancellation schedule, will be processed within 20 business days from the date of cancellation. The refund will be issued to the original payment method used for the booking.

Exceptions:

Please note that this cancellation policy applies to standard bookings. In some cases, specific programs, courses, or rentals may have separate cancellation policies outlined during the booking process. If so, those policies will prevail for the respective bookings.

We understand that circumstances can change, and we aim to be flexible and accommodating while ensuring the sustainability of our services. If you have any questions or need further clarification regarding our cancellation policy, please do not hesitate to contact us.

Thank you for choosing Japan Outdoor Institute. We look forward to serving you and providing memorable outdoor experiences.

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