Cancellation Policy for Japan Outdoor Institute

Effective Date: [September 01st, 2024]

At Japan Outdoor Institute, we value your commitment to our services and rental items. We understand that sometimes, unforeseen circumstances may require you to cancel your booking. To ensure transparency and fairness, we have established the following cancellation policy:

Cancellation Schedule:

1. Cancel within 4 weeks or more: If you cancel your booking four (4) weeks or more in advance, you will receive a 75% refund of the total booking cost.

2. Cancel within 2-4 weeks: If you cancel your booking between two (2) and four (4) weeks before the scheduled date, you will receive a 50% refund of the total booking cost.

3. Cancel within 2 weeks: If you cancel your booking within two (2) weeks of the scheduled date, you will receive a 25% refund of the total booking cost.

4. Cancel within 1 week: If you cancel your booking within one (one) week of the scheduled date or fail to show up, no refund will be provided.

Retention of Costs for Future Courses:

We understand that situations may arise where you are unable to utilize our services or rental items as initially planned. In such cases, all retained costs from canceled bookings (outside of rental equipment costs) can be applied as a credit toward future courses or services offered by Japan Outdoor Institute. This credit will remain valid for a period of one year from the date of cancellation. Please note credit can not be passed on to another individual.

Cancellation Process:

To initiate the cancellation process, please contact our customer support team as soon as possible via email or phone using the contact details provided on our website. Be sure to provide your booking details for prompt assistance.

Refund Processing:

Refunds, as applicable per the cancellation schedule, will be processed within 20 business days from the date of cancellation. The refund will be issued to the original payment method used for the booking.

Exceptions:

Please note that this cancellation policy applies to standard bookings. In some cases, specific programs, courses, or rentals may have separate cancellation policies outlined during the booking process. If so, those policies will prevail for the respective bookings.

We understand that circumstances can change, and we aim to be flexible and accommodating while ensuring the sustainability of our services. If you have any questions or need further clarification regarding our cancellation policy, please do not hesitate to contact us.

Thank you for choosing Japan Outdoor Institute. We look forward to serving you and providing memorable outdoor experiences.

 

CASI Course Specific Policy

Refunds and transfers must be requested in writing via email. Please include your full name, member number, and course date(s) and location(s). Please allow 3 business days for your request to be processed.

For course transfers AND cancellations, the following policies will be applied:

  • More than 4 weeks (>28 days) from the start of the program: Cancelation / Transfer fee: No fee
  • Within 4 weeks (28 days) of the start of the program: Cancelation / Transfer fee: 30% of course fee
  • Within 3 week (21 days) of the start of the program: Cancelation / Transfer fee: 70% of course fee
  • Within 2 weeks of the start of the program (or no-show on day of course): Cancelation fee: 100% of course fee (no refund) and no transfers are permitted within this time** The 2 week deadline is due to CASI not allowing new registration 2 weeks before the course **

 Notes on Refunds AND Transfers: 

  • Transfers are possible only towards the same program, within the same season. If no transfer is possible, the refund policy will automatically apply.
  • Refunds and transfers requested for medical reasons will be evaluated on a case-by-case basis and must be supported by acceptable supporting medical documentation.
  • JOI reserves the right to cancel any program without prior notice, and will not be responsible for any expenses incurred by the participant. In that event, registration fees will be refunded in full. CASI-ACMS are also not responsible for any expenses incurred.
  • CASI membership dues are non-refundable for any reason
  • Refunds will be less the transaction fee, roughly 4%

Member Fees

  • CASI member fees must be up to date if you are an existing member.
  • For any course above Level 1, including re-tests, we can not process your registration if your member fess are not up to date.
  • You WILL NOT be elible for a refund if you register for a course and have not paid your member fees.
  • If member fees are not paid and you show upto the course, you will not be able to join.