Cancellation Policy for Japan Outdoor Institute Courses

Effective Date: [January 01st, 2026] NOTE: For CASI Courses, Group trips & School Camps – please scroll down

在日本户外协会，我们重视您对我们的服务和租赁项目的承诺。我们理解，有时可能会出现意外情况，需要您取消预订。为了确保透明度和公平性，我们制定了以下取消政策：

Cancellation Schedule: AST COURSE / WMA COURSE / BACKCOUNTRY, SKI, ALPINE & CLIMBING TRAINING & TOURS

1. Cancel within 8 weeks : If you cancel your booking eight (8) weeks or more in advance, you will receive a 75% refund of the total booking cost.

2. Cancel within 4 weeks: If you cancel your booking between four (4) weeks before the scheduled date, you will receive a 50% refund of the total booking cost.

3.2 周内取消： 如果您在预定日期前两（2）周内取消预订，您将收到总预订费用的 25% 退款。

4.1 周内取消： 如果您在预定日期前一（1）周内取消预订或未到场，将不予退款。

保留未来课程的费用：

我们理解可能会出现您无法按照最初计划使用我们的服务或租赁物品的情况。在这种情况下，取消预订所产生的所有保留费用（租赁设备费用除外）可作为日本户外学院未来课程或服务的积分。该积分自取消之日起一年内有效。请注意，此积分不得转给他人。

取消程序：

要启动取消程序，请尽快通过网站上提供的联系方式，以电子邮件或电话方式联系我们的客户支持团队。请务必提供您的预订详情，以便我们及时提供帮助。

退款处理：

退款将在取消预订之日起 20 个工作日内根据取消时间表的适用情况进行处理。退款将退还至预订时使用的原始付款方式。退款将扣除交易费，约为 3.6 - 4 %

例外情况：

请注意，本取消政策适用于标准预订。在某些情况下，特定的项目、课程或租赁在预订过程中可能会有单独的取消政策。如果有，则以相关预订的政策为准。

我们理解情况可能会发生变化，我们的目标是在确保我们的服务可持续发展的同时，提供灵活和通融的服务。如果您对我们的取消政策有任何疑问或需要进一步说明，请随时联系我们。

感谢您选择日本户外协会。我们期待为您服务，为您提供难忘的户外体验。

Cancellation Policy for Group Trips & School Camps

Effective Date: [January 01st, 2026]

Payment Terms

Initial deposit payment of 50% is to be made to confirm the activity/training/camp status within 30 days of re-

ceipt of invoice (or as otherwise agreed in writing). Failure to do so may result in the cancellation of the activity.

Final balance payment is due within 60 days and not less than 30 days prior to the activity date commence-

ment. If any additional unforeseen expenses, requests are amounted thereafter a final settlement will be issued

with agreement once the activity/training/camp has concluded, along with outline and debrief.

Termination, Cancellation & Refund

Either party may terminate this Agreement with written notice, via signed communication by email, fax, or reg-

istered post and with acknowledgement of receipt and agreement of fees incurred.

Cancellation & Refund Policy:

Refunds due to cancellation without adequate reason will be issued based on period prior to event date.

We encourage to otherwise consider postponement of events over cancellation and refund to minimise finan-

cial loss.

Please note JOI will ensure to secure the most refund amounts as possible, with base estimates below:

– Within 14 days: No refund can be guaranteed at this point

– Within 30 days: Refund amount approximately 25% of total fee

– Within 60 days: Refund amount approximately 50% of total fee

– Within 90 days: Refund amount approximately 75% of total fee

– Cancellation over 90 days will be refunded in full refund minus JOI & 3rd party time & expenses incurred.

Refunds will be processed within 4 weeks of written cancellation confirmation and agreement, allowing up to 8

working days for the amount to appear in account.

The Customer is responsible for any third-party or pre-incurred expenses at the time of cancellation.

Changes in participant numbers within 1 month are not refundable. JOI will attempt to recover non-fixed costs

from third-party providers where possible.

Force Majeure

In matters of ‘Force Majeure’ and unforeseen environmental, political or global instabilities with acceptance of

providers we will strive to ensure full refund minus unrecoverable costs.

No party shall be liable for failures caused by events outside their control.

The affected party must notify the other party promptly and upon agreement obligations are immediately sus-

pended for the duration of the event.

If unresolved after 60 days, either party may terminate with no liability.

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